23 сентября 2010 17:12
В Бирмингеме названы финалисты и победители самой престижной европейской награды THE EUROPEAN CALL CENTRE AWARDS
THE EUROPEAN CALL CENTRE AWARDS FINALISTS
INDIVIDUAL AWARDS
Contact Centre Manager of the Year
Orange - Winner
CEZ - Highly Commended
Tesco Customer Service Centres - Highly Commended
CEZ - Highly Commended
Tesco Customer Service Centres - Highly Commended
Agent / Advisor of the Year
Vertex - Lee Herbert - Winner
Capita Business Services Ltd - Roger Salton - Highly Commended
Capita Business Services Ltd - Roger Salton - Highly Commended
INNOVATION AND EXCELLENCE AWARDS
Best Use of Technology
GeoPost UK - Winner
Orange UK - Highly Commended
American Express - Commended
American Express - Commended
Best Centre for Customer Service
Tesco Customer Service Centres - Winner
British Gas Cardiff - Highly Commended
Surrey County Council - Highly Commended
Tesco Customer Service Centres - Winner
British Gas Cardiff - Highly Commended
Surrey County Council - Highly Commended
Scottish Power - Commended
Telefonica O2 UK Ltd - Commended
Telefonica O2 UK Ltd - Commended
Corporate Responsibility Award
Sage - Winner
HML - Highly Commended
Sage - Winner
HML - Highly Commended
HeroTSC - Commended
Best Improvement Strategy
LV= - Winner
BT Retail - Highly Commended
HomeServe Claims Management - Highly Commended
HomeServe Claims Management - Highly Commended
Product of the Year
Azzurri Communications
Azzurri Communications
CallScripter
TD Waterhouse and Datapoint
Nexidia
Semafone Ltd
Silent Edge
VoiceSage Ltd
TEAM AWARDS
Small Contact Centre of the Year
Journeycall Ltd - Winner
Journeycall Ltd - Winner
RCN Direct - Highly Commended
Large Contact Centre of the Year
British Gas Cardiff - Winner
Telefonica O2 Uk Limited (Preston Brook) - Highly Commended
Homeworking or Virtual Contact Centre of the Year
Maygenta Ltd - Winner
Maygenta Ltd - Winner
Outsourcing Partnership of the Year
Sitel - Winner
Sitel - Winner
Aviva - Highly Commended
Vertex - Highly Commended
Vertex - Highly Commended
Best Centre to work for
British Gas Cardiff - Winner
LV= - Commended
British Gas Cardiff - Winner
LV= - Commended
Small Team of the Year
Cable & Wireless - Winner
Telefonica O2 (Performance and Development BSC) - Commended
Cable & Wireless - Winner
Telefonica O2 (Performance and Development BSC) - Commended
Large Team of the Year
CPPGroup - Winner
Firstsource Plc - Highly Commended
CPPGroup - Winner
Firstsource Plc - Highly Commended
Lifetime Achievement Award
Paul Smedley
Judges Special Award
Simon Pollock - Surrey County Council
The European Call Centre Award
British Gas Cardiff