10 июля 2010 15:26
Объявлены финалисты EUROPEAN CALL CENTRE AWARDS
THE EUROPEAN CALL CENTRE AWARDS FINALISTS
INDIVIDUAL AWARDS
Contact Centre Manager of the Year
CEZ
Orange
Tesco Customer Service Centres
Telefonica O2 UK Ltd
Firstsource
Logica
Dell
HeroTsc
Agent / Advisor of the Year
Sage Ireland - Damien O'Neill
Orange - Alastair Baldwin
T-mobile - Gemma Grant
Vertex - Lee Herbert
Capita Business Services Ltd - Roger Salton
Telefonica O2 UK Ltd - Declan Smith
INNOVATION AND EXCELLENCE AWARDS
Best Use of Technology
Betfair
Orange UK
Thomas Cook
Tealeaf
GeoPost UK
American Express
Paddy Power PLC
T-Mobile
Best Centre for Customer Service
LV=
Scottish Power
British Gas Cardiff
Telefonica O2 UK Ltd
CPP Group Plc
Tesco Customer Service Centres
Sage Ireland
Surrey County Council
Corporate Responsibility Award
HML
Sage
HeroTSC
Tesco Customer Service Centre
Best Improvement Strategy
BT Retail
LV=
HomeServe Claims Management
FedEx
Hertz Europe Service Centre
Telefonica O2 UK Ltd – People Programme
Product of the Year (open for entries until 31st July) –
please contact michelle.hacker@ubm.com if you would like to enter
TEAM AWARD
Small Contact Centre of the Year
P&O Ferries Holdings Ltd
Aviva
The Automobile Association
RCN Direct
Parasol
Journeycall Ltd
Homeworking or Virtual Contact Centre of the Year
Contact Centre Directorate - Jobcentre plus
Maygenta Ltd
Telefonica O2 UK LTD
Outsourcing Partnership of the Year
Bss
Sitel
City Park Technology Centre Ltd
The Careline Unilever Partnership
Vertex
Aviva
Best Centre to work for Customer
British Gas Cardiff
Dell
Aviva
American Express
Nationwide
Small Team of the Year
Virgin Games
Home Retail Group Financial Services
Cable & Wireless
Telefonica O2 (Performance and Development BSC)
Large Team of the Year
CPPGroup
Firstsource Plc
GeoPost UK
Tesco Customer Service Centres
Journeycall Ltd