23 сентября 2009 00:00

Сегодня в Бирмингеме объявлены победители престижной Награды European Call Centre Awards 2009 по версии журнала CCF

Представитель Call Center Guru Дмитрий Аристархов присутствовал на Церемонии Награждения, которая проходила в Hilton Birmingham Metrople.

Победители в номинациях CCF CCA 2009 отмечены шрифтом:

ADVISOR OF THE YEAR

Hayley Hollands, Mortgage Sales Consultant, Royal Bank of Scotland, Norwich, UK
Raj Dhillon, Customer Advisor, United Utilities, Warrington, UK
Ranbir Humphreys, Sales and Service Advisor, CPP Group, Tamworth, UK
Renata Wolniewicz, Support Services - Operations lead, Dell Ireland, Dublin, Ireland
Scott Barker, Customer Advisor, Aviva, Glasgow, UK
Shazad Yousaf, Crisis Loan Decision Maker, Jobcentre Plus, Halifax, UK

BEST CAMPAIGN

Coventry Building Society with the Poppy Bond Appeal, Coventry, UK
HM Revenue & Customs (HMRC) with the Tax Credit (TC) Outbound Campaign, Peterlee, UK
Sitel with Park Resorts Campaign, Stratford-Upon-Avon, UK

BEST CENTRE FOR CUSTOMER SERVICE

Deutsche Telekom Kundenservice, Bonn, Germany
Logica, Bridgend, UK
RBS Direct Brands Mortgages, Norwich, UK
RIAS, Dorset, UK
Telefónica O2 UK (Tesco Mobile), Bury, UK
The Camping and Caravanning Club, Coventry, UK

BEST CENTRE TO WORK FOR

Aviva, Glasgow, UK
British Gas Cardiff, Cardiff, UK
CompuCredit UK, Crawley, UK
LV=, UK

BEST PRODUCT AT CALL CENTRE EXPO

Aspect® Unified IP® v6.6 by Aspect
Nexidia Enterprise Speech Intelligence (ESI) by Nexidia
Pre-hire candidate assessment software by PreVisor UK
SkillsPlanner by Silver Lining Solutions
SmartPoint Version 4 by Smartpoint Technologies

BEST IMPROVEMENT STRATEGY

British Gas Cardiff, Cardiff, UK
HEROtsc, Falkirk, UK
Nottinghamshire Police, Nottingham, UK
Royal Bank of Scotland, Glasgow, UK
Telefónica O2 UK, Preston Brook, UK
United Utilities, Warrington, UK

BEST MEDIUM TO LARGE SIZED CALL CENTRE

Cable and Wireless, Manchester, UK
Coventry Building Society, Coventry, UK
Holiday Extras, Hythe, UK
Telefónica O2, Limerick, Ireland
The Listening Company, Richmond, UK

BEST MULTI-CHANNEL CONTACT CENTRE

CEZ, Pilsen, Czech Republic
LV=, UK
The Listening Company, Richmond, UK

BEST OUTSOURCING PARTNER

arvato services Bertelsmann, Brandenburg, Germany
RESPONSE, Glasgow, UK
The Listening Company, Richmond, UK
Wunderman, Coventry, UK

BEST PEOPLE PRACTICE

Cable and Wireless, Manchester, UK
Coventry Building Society, Coventry, UK
Denplan, Winchester, UK
Gem, Belfast, UK
United Utilities, Warrington, UK

BEST SMALL CALL CENTRE

Britvic Soft Drinks, Solihull, UK
GoResponse, Sittingbourne, UK
The Camping and Caravanning Club, Coventry, UK
United Utilities, Warrington, UK

BEST USE OF TECHNOLOGY

British Gas Cardiff (Customer Feedback Tool), Cardiff, UK
Telefónica O2 UK (Transformation Programme), Preston Brook, UK
The Listening Company (Webchat), Richmond, UK
Versatel (Knowledge Management Application), Flensburg, Germany

BEST VIRTUAL CALL CENTRE

Jobcentre Plus Contact Centre Directorate (CCD)
Oceans Connect
Siemens IT Solutions & Services (Siemens) with NS&I

CONTACT CENTRE MANAGER OF THE YEAR

Aileen Barclay, Contact Centre Manager, Jobcentre Plus Contact Centre Directorate (CCD), Dundee, UK
Eoin O'Sullivan, Customer Care Manager, Telefónica O2, Limerick, Ireland
Fran Hudd, Contact Centre Manager, Her Majesty’s Prison Service (HMPS), Newport, UK
Ian Hayhoe, Senior Operations Manager, Telefónica O2 UK, Preston Brook, UK
Jeremy Keigan, Customer Service Manager, United Utilities, Warrington, UK
Kate Butland, UCAS Customer Service Manager, UCAS, Cheltenham, UK
Sharon Slinn, Senior Operations Manager, Customer Relations, Telefónica O2 UK, Leeds, UK
Sylvia Collis, CSC Head of Operations, Cable and Wireless, Manchester, UK

CORPORATE RESPONSIBILITY AWARD

HM Revenue & Customs
Homeloan Management Limited (HML), Derry, Northern Ireland
TD Waterhouse, Leeds, UK

LARGE TEAM OF THE YEAR

BSKYB with the Broadband and Talk Technical Management Team, Dunfermline, UK
CPP Group (CPP) with the Claims Team, York, UK
Dell Ireland with EMEA Solutions Support Team (SST), Dublin, Ireland
Telefónica O2 with the Data & Internet Team (D&I), Limerick, Ireland

LIFETIME ACHIEVEMENT

Ann-Marie Stagg, Head of Direct Sales, Co-operative Financial Services; Chair of the Call Centre Management Association (UK) and Vice President of the European Confederation of Contact Centre Organisations
Colin Shaw, Founder & CEO, Beyond Philosophy
Mike Havard
Simon Roncoroni, Director, Simon Roncoroni Consulting

NON-EUROPEAN CALL CENTRE OF THE YEAR

24/7 Customer, Bangalore, India
Intelenet Global Services, Mumbai, India
Ken Tech Data Nairobi, Kenya
KenCall EPZ, Nairobi, Kenya
Logica, Bangalore, India
Telkom, Centurion, South Africa

SMALL TEAM OF THE YEAR

Aviva with Horizon Customer Care Team, Norwich, UK
London General Insurance Ltd (LGI) with The John Lewis Partnership Service Plan Team, Mitcheldean, UK
Thomson Reuters Legal with Sweet & Maxwell International Customer Service IMPEX Team, Andover, UK
UCAS with The Schools and Colleges Team, Cheltenham, UK

EUROPEAN CALL CENTER OF THE YEAR

British Gas Cardiff, Cardiff, UK

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