05 июля 2013 15:57
Объявлен список финалистов European Call Centre & Customer Service Awards 2013
Ожидание финального решения членов Жюри Европейской Награды в области контакт-центров и обслуживания клиентов завершилось. Эксперты с большим воодушевлением завершили голосование, отмечая высокий уровень участников, объявляют список финалистов Награды в 2013г по следующим категориям:
Best Application of Technology
Sponsored by 
· Barclays - Wealth and Investment Management
· BT Group plc
· Davies Hickman Partners for SHL
· Eckoh UK
· Peak Marketing for 1st Central Insurance Management UK
Best Banking & Financial Services
· Amigo Loans
· Barclays - Wealth and Investment Management - BPIM/BO
· Coventry Building Society
· RSA
· TSYS Managed Services EMEA
Best Customer Service Centre of the Year
Sponsored by 
· Chain Reaction Cycles - Customer Operations Department
· Experian - Sales and Retention
· Miele Company Ltd - Miele Customer Contact Centre
· Telekom Deutschland GmbH
· Tesco Stores Ltd (Tesco Customer Service Centre)
· Turkcell Global Bilgi
· Barclays - Wealth and Investment Management
· Canal & River Trust
· Davies Hickman Partners for SHL
· Findel Education
· Virgin Media - Voice of Our Brand
· Amara Living Ltd
· Jagex Games Studio
· Moxie Software for Relate
· PPL Member Service
Sponsored by 
· Amara Living Ltd
· Tesco Stores Ltd (Tesco Customer Service Centre)
· The White Company
Best Social Media in Customer Service
Sponsored by 
· EE
· O2 - Telefonica UK
· Sussex Police
· UCAS
· 60K Ltd
· buw Unternehmensgruppe - TUI Service AG
· Journeycall
· Railbookers Ltd
Customer Resolution Team of the Year
· AmicusHorizon
· Barclays Bank PLC
· LV=
· RSA Insurance
Customer Service Business Leader of the Year
Sponsored by 
· Active Digital - Jo Wimble Groves, MD
· Lebara - Matthew Kemp, Customer Service Director
· Lloyds TSB - Andrea Carter, Home Claims Director
· RBS - Paul Fox, MD - RBS England & Wales Natwest Scotland
· RSA - Tim Wright, Head of Partnership
· SHL - Jag Tucker, VP Global Customer Service Operations
· Virgin Media - Ian Armitage, Head of Mobile Customer Service
· Webhelp TSC - Anton Manley, Director of Senior Accounts
Customer Service Innovation of the Year
· Davies Hickman Partners for Lumesse
· DenizBank for Pro-Active Contact Centre
· EE - Device Centric Operating Model
· Webhelp TSC - Discovery
Customer Service Professional of the Year
· Barclays - Wealth and Investment Management - Mark Hutchison
· Barclays - Wealth and Investment Management - Martin Gardiner
· EE - Chris McCann
· Family Mosaic - Keith Greenfield
· HGS UK Ltd - Billy Dent
· NHS Business Services Authority - Jenny Graham-Jones
· Serco - Gavin Bradley
· The White Company - Nicola Spencer
Customer Service Team of the Year
· Barclays - Wealth and Investment Management
· Micron Consumer Products Group (crucial.com)
· Rbs England & Wales, NatWest Scotland (Divested)
· Royal Mail Door to Door
· Sage Ireland
· Serco - In Partnership with Thurrock Council
· Virgin Media
· Wakefield and District Housing
Sponsored by 
· Affinion International
· Barclays
· John Lewis Partnership
· LV=
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