will provide a platform for senior experts from the contact center industry to discuss the customer journey, how mobile devices are driving innovation, employee engagement and more! Debate the self-service makeover, the latest advances in IVR, reduce employee churn & return with concrete ideas to drive your company forward!
Специальные условия участия для членов
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A Customer-centric approach is vital for your contact center. Why not WOW each customer every day? Customers expect new ways to interact. Today’s customer will decide when, how and with which device they will contact you. By not giving your customer this possibility you risk losing your client. Hear about how to work with customer dialogue, how to use IVR effectively and how to approach customers via social media. Frontline employees deliver this experience, as they are your brand ambassadors. Are the call center agents building the company's brand and delivering a high level of customer service? Employee engagement is the most pressing topic in each sector and industry right now and the contact center world is not an exception. How to motivate your staff and in turn reduce turnover in your contact center? How to train your employees in the most effective way and in so doing deliver excellent customer service? Do not miss the chance to network and discuss these issues and more with the experts from the contact center world. Join us at the 5th Annual Optimizing Contact Centers Summit and return with actionable takeaways to take your organization forward!
Even though many people believe that the times of live meetings are over, due to accessibility of all information via the internet, the truth is, these live meetings have become even more important than before. Our international conferences are doing more than simply educating participants. Professionals are more than welcome to communicate and share ideas with their peers, as our events provide them with ample time for networkingthrough coffee breaks, bus tours, lunches, or evening receptions. No delegate should miss the opportunity to uncover ideas and spark inspiration when networking on a personal level with other professionals from the industry.
Moreover delegates can meet new vendors and suppliers offering them innovative solutions in order to learn more about the current business climate. Everyone should understand the fact that innovative products and services are necessary to stay competitive in today’s era. On top of that, these vendors as well as suppliers know exactly what is happening in the industry as well as inside your competition.
The last question might be: “Why should I specifically attend the 5th Annual Optimizing Contact Centers Summit? „
The panel discussions bring a diversity of points of view through open, comfortable discussion led by one of the invited speakers. All attendees have an opportunity to spend considerable time discussing any topic relevant to the issues of the event. These are consistently the most enlightening sessions, and give you the largest opportunity to meet and interact with people interested in a topic that you are interested in as well.
Participants will be Vice Presidents, Directors and senior professionals involved in Call Centers, Contact Centers, Customer Service, Customer Service, Customer Support, Contact Delivery, User Experience, Loyalty and customer experience strategy, eCare & more…
We welcome teams of 3–4 participants from an organization to learn how they can work as one to enhance their contact center within their company. Attendance is limited, so reserve your space early. We keep the programs small to ensure individual attention, extensive group interaction, and one-on-one instruction
This will be a great opportunity to network with the industry’s best and discover how you can maximize the potential of your contact center.
Are you involved in optimizing the customer centric approach in your contact center? Do you work in employee engagement and motivation? Are you attempting to reduce employee churn? Would you like to know more about how mobile devices are the future driver for innovation in the call center? Do you feel like newest trends in CEM must be discussed? Would you like to meet your industry peers? Would you like to learn from the mistakes of others? In case the answer to any of these questions would be “yes„ you are the right person to attend the 5th Annual Optimizing Contact Center Summit.
Do not miss a great opportunity to learn something new, discuss innovative practices, become familiar with technological changes and last but not least share valuable information and updates with your colleagues from all industries.
This event is designed for Members of Board, C-level, Vice Presidents, Directors, Head and Senior Managers from across industry verticalsinvolved in:
We welcome teams of 3–4 participants from an organization to learn how they can work as one to drive the success of a contact center. Attendance is limited, so reserve your space early. We keep the programs small to ensure individual attention, extensive group interaction, and one-on-one instruction
This will be a good opportunity to network with the industry’s best and discover how you can turn the problem to your advantage in retaining your client base.
This event is designed for Members of Board, C-level, Vice Presidents, Directors, Head and Senior Managers from across industry verticals involved in:
We welcome teams of 3–4 participants from an organization to learn how they can work as one to drive the success of a contact center. Attendance is limited, so reserve your space early. We keep the programs small to ensure individual attention, extensive group interaction, and one-on-one instruction
This will be a good opportunity to network with the industry’s best and discover how you can turn the problem to your advantage in retaining your client base.
Регистрация делегатов:
По телефону: +7 495 995 80 07
По email: Allan.Lloyds@callcenterguru.ru
Организатор: Allan Loyds Group в медиа-партнерстве с Call Center Guru
Контакты: +7 495 995 80 07 (русский) +421 252 444 221 (английский)