Strutynska Olena
Strutynska Olena
Support Excellence Leader,
Novakid
- Certified COPC Implementation Leader
- Qualified customer service expert (13 years in service industry)
-Effective manager of Customer Care teams of 280+ people (9 years of management experience) with reaching best in class CSAT
-Different scale projects: CRM implementation, chatbot launch, employee portal development, support automation (30%) etc.
-Implemented communication standards, developed customer-oriented culture with getting the award for the Best Contact Center in CIS
-Effective management of 7+ vendors (BPOs)
- Client Success Consultant
Novakid is a Series B startup ($41,5M raise) with revenue growth of 40% YoY in 2022. This fully remote, venture-backed business that has been operating since 2017, with approximately 2,500 staff/contractors and teachers in over 20 countries.
As a learning games company best known for its industry-leading English as a Second Language learning platform for kids aged 4 to 12 years old, it is the go-to platform for game-based learning.